Error when checkin mov file

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jiakuaibu
jiakuaibu's picture
Error when checkin mov file

Is it possible to check-in mov file to the shot?When i upload the error says:
No such file or directory: '/spt/tactic/tactic_temp/temp/temp_thumb.jpg'
but use it as preview image is ok.
 
How can i solve this problem?thanks.

Ryan Ding
Ryan Ding's picture

Hi jiakuaibu,
Try to use the latest versin of TACTIC, I tested it on 4.0.0.rc02, and it's working. So maybe you can have a try.

Ryan

shehzi

Hi ALL!!
I ran into the same prob, with .mov
No such file or directory: '/spt/tactic/tactic_temp/temp/temp_thumb.jpg
Using Release: 4.4.0. v04
Please help me in this , Thanks 
 

Diego
Diego's picture

Hi,
If you attach a log from your server it would help...

Tactic uses ffmpeg to create the thumb image, is it installed on your server?

Diego

shehzi

Hi Diego!
 
Thanks for the solution, re-installed the ffmpeg, but same problem.
Shot check-in is displaying this error however if I check-in in asset section with .mov file, it works, and also for the publish section within shot.
Can u please guide me to get the LOG file. Thanks

Diego
Diego's picture

The log file is /home/apache/tactic_temp/log/stdout.log, it can grow quite big if you don't rotate it, do a test check-in and attach the last 20 lines from the log so we can look for any error...

Diego

rigatron

hi diego this is the error m getting
 
Error:  [Errno 2] No such file or directory: '/home/apache/tactic_temp/temp/temp_thumb.jpg'
--------------------------------------------------
--------------------------------------------------
  File "/home/apache/tactic/src/pyasm/prod/service/api_xmlrpc.py", line 337, in new
    cmd.execute_cmd(cmd)
  File "/home/apache/tactic/src/pyasm/command/command.py", line 387, in execute_cmd
    Trigger.call_all_triggers()
  File "/home/apache/tactic/src/pyasm/command/trigger.py", line 185, in call_all_triggers
    Trigger.execute_cmd(trigger, call_trigger=False)
  File "/home/apache/tactic/src/pyasm/command/command.py", line 241, in execute_cmd
    ret_val = cmd.execute()
  File "/home/apache/tactic/src/tactic/command/python_cmd.py", line 182, in execute
    ret_val = cmd.execute()
  File "/home/apache/tactic/src/tactic/command/python_cmd.py", line 103, in execute
    results = my.get_results()
  File "/home/apache/tactic/src/tactic/command/python_cmd.py", line 81, in get_results
    template.render(server=server,spt_mako_results=spt_mako_results, kwargs=my.kwargs,**my.kwargs)
  File "/home/apache/tactic/src/mako/template.py", line 189, in render
    return runtime._render(self, self.callable_, args, data)
  File "/home/apache/tactic/src/mako/runtime.py", line 403, in _render
    _render_context(template, callable_, context, *args, **_kwargs_for_callable(callable_, data))
  File "/home/apache/tactic/src/mako/runtime.py", line 434, in _render_context
    _exec_template(inherit, lclcontext, args=args, kwargs=kwargs)
  File "/home/apache/tactic/src/mako/runtime.py", line 457, in _exec_template
    callable_(context, *args, **kwargs)
  File "memory:0x7f69940b3a50", line 28, in render_body
  File "memory:0x7f69940b3a50", line 19, in spt_run_code
  File "memory:0x7f69940b3a50", line 71, in render_spt_run_code
  File "/home/apache/tactic/src/client/tactic_client_lib/tactic_server_stub.py", line 2457, in add_file
    % (handoff_dir, basename))
  File "/usr/lib/python2.7/shutil.py", line 302, in move
    copy2(src, real_dst)
  File "/usr/lib/python2.7/shutil.py", line 130, in
 
hope it helps